Shipping policy
Shipping Policy
At Rosavelle, we carefully prepare every order to ensure it arrives in excellent condition.
Order Processing
- Orders are processed within 1–2 business days after payment has been successfully received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).
Shipping
We currently ship across the United Arab Emirates.
Shipping rates are calculated automatically at checkout based on your delivery location and the shipping method selected.
Delivery times are determined by the selected courier and destination. Estimated delivery dates, where available, will be displayed at checkout. While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including weather conditions, public holidays, customs procedures, or courier delays.
Shipping Fees
Shipping charges are calculated at checkout before you complete your purchase.
Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate before placing your order. Rosavelle is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Lost or Delayed Shipments
If you experience any issues with your shipment, please contact us at rosavelle.store@gmail.com. We will work with the shipping provider to assist in resolving the issue.
Contact Us
For any questions regarding shipping, please contact us at:
Email: rosavelle.store@gmail.com