Refund policy
At Rosavelle, we are committed to delivering products of exceptional quality. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
We accept returns within 14 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Include the original purchase receipt or proof of purchase.
- Include all original packaging, dust bag, tags, and protective materials.
- Be free from scratches, stains, odors, or any signs of wear.
Items that do not meet these conditions may not be accepted.
Incorrect, Damaged, or Defective Items
Please inspect your order upon delivery. If you receive an incorrect item, or if your order arrives damaged or defective, contact us within 48 hours of delivery at rosavelle.store@gmail.com with your order number and clear photographs of the issue.
Once your claim has been reviewed and approved, we will arrange a replacement or issue a full refund, including any applicable shipping costs, at no additional charge.
Non-Returnable Items
The following items cannot be returned:
- Used, worn, or damaged
- Items with scratches , stains , odors , or any sign of wear.
- Final sale or clearance items .
- Personalized or custom-made products .
- Items returned without the original packaging , dust bag , tags or proof of purchase
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.
We recommend using a tracked shipping service, as Rosavelle is not responsible for returns lost in transit.
How to Start a Return
To request a return, please contact our customer support team at rosavelle.store@gmail.com with your order number and reason for the return.
Please do not send your item back until your return request has been approved and return instructions have been provided.
If your return is approved, we will provide instructions on how and where to send your package. Unless the item is incorrect , damaged , or defective , customers are responsible for the cost of return shipping .